Returns & Exchanges
Use the link below to download and print a Return/Exchange Form. For accuracy and return intent, this form must accompany every return shipment we receive.
Feel free to use any shipping method to return your package. If you choose to use UPS, we have added a link to their portal. This allows you to create and print your own return label.
Once you click the corresponding link above you will be asked to enter an order number. This number can be found on your shipping confirmation email or the UPS shipping label affixed to your package. You will need to enter the order number exactly as it appears on your confirmation. Example: 7883/40810.
1. All returns and exchanges must be made within 30 days of purchase. Items being returned for exchange or credit must be clean, unused, unwashed and in resalable condition. All garment tags and hang tags must remain on the garment for full credit. Footwear must be clean and in original condition. On the return/exchange form, please list the items you are returning, the reason for the return and your customer account number. If exchanging the items, please complete the New Order portion of the return/exchange form, listing the new items you would like to receive in exchange.
2. Custom embroidered garments CANNOT be returned or exchanged. This includes garments that are embroidered with emblems, logos, stock designs or personalization of any kind.
3. Items which are clearance/sale items, or items that have been discontinued are not returnable. The customer will be charged a 20% restocking fee for any “Special Order” items that are returned. The same return conditions apply as stated above.
4. If an item is being returned due to VAC error, damage or defect, please contact Veterinary Apparel Company for return shipping instructions. Feel free to call the VAC Customer Care Team at 1-800-922-1456 or email us at email@example.com
5. There are no shipping and handling charges for like-kind exchanges. If more items are ordered than are returned, shipping and handling charges will apply to additional items.
6. Package and ship items to be returned to Veterinary Apparel Company at 847 Main Street, Battle Creek, MI 49014. Don’t forget to include a copy of your invoice and the completed return/exchange form with your shipment. Note: TRS cannot accept returned packages via COD.
7. Credits will be issued back to the original payment type. Example: If the original order was paid for using a credit card, the credit will be issued back to that same card. Sorry, shipping and handling costs are not refundable.
8. Once your package has been received at the Veterinary Apparel Company facility, please allow 5-7 business days for processing.
9. Credit transactions may take 2-3 days to reach your bank after the credit has been issued.
Veterinary Apparel Company
847 Main Street
Battle Creek, MI 49014
Customer Service / Office Hours
8:00 a.m. to 5:00 p.m. EST,
Monday through Friday
(269) 963-7810 or 1-800-922-1456