Returns & Exchanges

Your purchase isn’t exactly what you thought it would be? Doesn’t fit you quite right? We happily take items in return for a refund or exchange.
  1. For your convenience, we have included a return shipping label in the package that you received. Please note that if you choose to use this shipping label, a base fee of $9.75 will be deducted from the amount of the credit you will receive for the items being returned.
  2. All returns and exchanges must be made within 30 days of purchase. Items being returned for exchange or refund must be clean, unused, unwashed and in resalable condition. All garment tags and hang tags must remain on garment for full credit. On the return/exchange form, please list the items you are returning, the reason for the return and your customer account number.
  3. Items which are clearance/sale items, or items that have been discontinued for any reason, are not returnable.
  4. The customer will be charged a 20% restocking fee for any “Special Order” items that are returned. The same return conditions apply as stated above.
  5. If an item is being returned due to VAC error, damage or defect, please contact VAC for return shipping instructions, at 1-800-922-1456.
  6. VAC will not accept returned packages via COD.
  7. There are no shipping and handling charges for like-kind exchanges. If more items are ordered than are returned, shipping and handling charges will apply to additional items.
  8. Custom embroidered garments CANNOT NOT be returned or exchanged. This includes garments that are embroidered with emblems, logos, stock designs or personalization of any kind.
  9. Ship items to be returned with a copy of your invoice, the completed return/exchange form and a reason for the return to Veterinary Apparel Company, 847 Main Street, Battle Creek, MI 49014.

Click here to go to the UPS Portal

If you have any questions at all, please feel free to contact us at 1-800-922-1456.