Returns & Exchanges
We hope that you will be pleased with the items you have selected, but if your purchase isn’t exactly what you thought it would be, we are happy to take items back in return for exchange or credit.
Feel free to use any shipping method of your choice to return your package. If you choose to use UPS, we have added a link to their portal. This allows you to create and print your own return label.
Please note that if you create and use our UPS return label, a base fee of $9.75 will be deducted from the amount of the credit you will receive for the items being returned. If more than 5 items are being returned, the label fee will be adjusted to reflect the actual UPS shipping cost. If using the UPS return label, you are welcome to give the package to any UPS driver. If it’s more convenient, the package can also be dropped off at any UPS drop box or shipped from any designated UPS shipping location.
Please review the simple instructions below as they pertain to return packages.
All returns and exchanges must be made within 30 days of purchase. Items being returned for exchange or credit must be clean, unused, unwashed and in resalable condition. All garment tags and hang tags must remain on the garment for full credit. Footwear must be clean and in original condition. On the return/exchange form, please list the items you are returning, the reason for the return and your customer account number. If exchanging the items, please complete the New Order portion of the return/exchange form, listing the new items you would like to receive in exchange.
Custom embroidered garments CANNOT be returned or exchanged. This includes garments that are embroidered with emblems, logos, stock designs or personalization of any kind.
Items which are clearance/sale items, or items that have been discontinued are not returnable.
The customer will be charged a 20% restocking fee for any “Special Order” items that are returned. The same return conditions apply as stated above.
If an item is being returned due to VAC error, damage or defect, please contact VAC for return shipping instructions. Feel free to call the VAC Customer Service Team at 1-800-922-1456 or email us at firstname.lastname@example.org.
There are no shipping and handling charges for like-kind exchanges. If more items are ordered than are returned, shipping and handling charges will apply to additional items.
Package and ship items to be returned to Veterinary Apparel Company at the address below. Don’t forget to include a copy of your invoice and the completed return/exchange form with your shipment. Note: VAC cannot accept returned packages via COD.
Credits will be issued back to the original payment type. Example: If the original order was paid for using a credit card, the credit will be issued back to that same card. Sorry, shipping and handling costs are not refundable.
Once your package has been received at the VAC facility, please allow 5-7 business days for processing. Credit transactions may take 2-3 days to reach your bank after the credit has been issued.
Click here to download and print the Return/Exchange form https://www.veterinaryapparel.com/~Uploaded/Assets/files/ReturnExchangeForm.pdf
Veterinary Apparel Company
847 Main Street, Battle Creek, MI 49014
Customer Service Hours: 8 a.m. to 6 p.m., Monday through Friday